Annual Partner Satisfaction Survey

Each year we ask our partners to complete a satisfaction survey and provide us with their feedback.

The purpose of the survey is to enable us to take on board the feedback we receive and look towards the year ahead to ensure we are always delivering the highest possible level of customer service and care to our most valued audiences; our partners.

As well as feedback via text, some of the questions asked are based on a rating, such as level of satisfaction.  For example, in 2017, out of the 109 people who completed the survey, 97% of respondents confirmed they were either satisfied or very satisfied with how we add value to their work, and 96% said that they were either satisfied or very satisfied with the quality of support and advice given to them by us.

Other questions are based on a numerical score from 0 – 10. These scores go towards our overall Net Promoter Score (NPS). In 2017, when asked “How likely is it that you would recommend Tyne & Wear Sport to a friend or colleague? (With 0 being not at all likely and 9 - 10 being highly / extremely likely)” 82% of respondents rated us 9 or 10, while only 3% rated us 6 or less, which resulted in an overall NPS of 79%.

The comments we receive help to inform us of what we are doing well and areas where there is room for improvement.